The Advanced Service Advisor Sales training class is a program that was born out of necessity and sharpened over time through practicing it within the business and measuring its results along the way. These are not the same old techniques you hear in other programs, but unique, proven methods focused on transforming service advisors into professional sales people.
This class has been successful in helping the experienced, seasoned advisor go to levels never thought possible, as well as helping inexperienced, outside the industry, assistants and customer service representatives transform into top performing advisors. In the class, advisors will be exposed to advanced sales techniques designed to create a lasting relationship with customers and remind students that our job is about the customer, not the car. They will learn to “defuse”, rather than “overcome”, objections and how to get a customer to reexamine their own logic on how they view automotive maintenance and repair decisions.
This class has successfully taught advisors not only the skills shop owners want them to have but, more importantly, the mentality they want them to have. It will help remove the “taboo” and negative stigma around being considered a “salesperson.” A common thread in the class is learning how to proactively sell without ever making the customer feel pressure. Students will also learn to be “bold and unafraid” when it comes to recommending work, and fearless in the face of rejection.GET STARTED LEARN MORE
What is reality? Is your perception accurate? Learn how the past, our unique experiences, and those that influenced us have contributed to our mindset. Understand and appreciate the coping skills we use to survive what’s going on around us. Examine the limitations we’ve artificially put on ourselves and learn ways to break free from those limitations. Explore what holds you back and how to move on.
Gather the tools that will help you break loose and move into an expanded future. You’re exactly where you are because you choose to be there. Otherwise you’d be someplace else. If you’d like to change some aspect of your life and are willing to be open-minded, lean into tough topics, be transparent and real, force yourself out of your comfort zone, then you can make those lifelong changes today.GET STARTED LEARN MORE
For a shop owner who wants to grow, the biggest hurdle they will face will likely be the transition from being a car guy or gal in business to a business person in the auto industry. We begin by helping you explore the most important person in your business; YOU! If you do not know who you are, what you want, and where you want to go, it’s impossible to build the business of your dreams. Let’s begin this journey together and build the business and the life you have always dreamed of.GET STARTED LEARN MORE
Most of us started out with dreams of owning our own shop, being our own boss, and living the good life. Unfortunately, 95% of shop owners are overly stressed and lack the financial rewards or freedoms that should come with business ownership. We start the 12-month program by focusing on the mission, vision, and culture of your business. We then move through sales, marketing, and operations. Finally, we complete the year long program with finance/accounting, human resources, and IT/technology. This program is specifically designed to help show owners, at any stage, build a strong business foundation that will become the catalyst for creating the business of their dreams.
GET STARTED LEARN MORE
"Dan's Emotional Intelligence class is huge game changer! It opens your eyes to look deeper into a person’s actions and what really motives them. It is beneficial for any position in your company. As a leader, this class will elevate your knowledge on methods to help your team succeed in ways you thought weren’t possible. Take the time to help yourself and your team by investing in this outstanding class!"
"Your course on Emotional Intelligence was great. It gets leaders thinking of where your drive is and how to find out what help drives your team members and what has maybe caused them to lose their passion in the past. We all were challenged to stop and conduct some soul searching and were able to help and push our team members for their personal goals and organizations goals. We know this industry is a fast-paced and can be high emotion had we service our customers. But, spending the time to dig deeper than the surface issues we face we have been able to boost our team’s morale and production. Dan and his team have mastered some technics when it comes to showing your team leaders or upper management the best ways to process, and develop ways to help your business and genuinely keep momentum high."