The Advanced Service Advisor Sales training class was born from necessity and has since become one of the largest resources for an aspiring salesman. Through practice within the business and measured results, we assure these are not the same old techniques you hear in other programs. These are unique proven methods focused on transforming service advisors into professional sales people.
This class will take even the most seasoned and experienced advisors to levels never thought possible, but you don’t need experience to benefit from this class. This course is designed to make industry outsiders, inexperienced salesmen, assistants and even customer service representatives reputable and qualified advisors. In this class, advisors will be exposed to advanced sales techniques designed to create a lasting relationship with customers and remind students that our job is about the customer. They will learn to diffuse rather than overcome objections, and teach customers to reexamine their own view on automotive maintenance and repair.
This course will teach advisors the skills that owners want them to have, while also giving them the mentality required to be successful. Our students will learn to proactively sell without ever making the customer feel pressured and remain bold & unafraid in the face of rejection. By teaching them to teach others, your advisors will turn your customers into lifelong regulars.
Jason is the most qualified person in the world to teach this class
Jason has worn many hats in his career such as technician, service advisor, manager, Aspen Auto Clinic VP, trainer, and even high-ticket item in-home salesman. Selling has become his passion! His management, leadership, and ability to train and motivate others is truly inspirational.
Jason lights a fire under everyone who attends his class so they are prepared, pumped, and ready to get back on the counter.
Here is what you and your service advisors will learn in this training.
To be truly successful, your sales, marketing and operations need to tie together. Some new processes and tools must be implemented to help increase our opportunities and the odds of making sales. This module is a vital part of having an actual sales system that ties processes together rather than a set of disjointed actions that are different every time and rely solely on the mood of the advisor. This module is also a vital part of making loss leader advertising actually pay off.
This is a comprehensive module on phone skills as they relate to sales and capturing customers that are otherwise missed by most shops. This module causes advisors and managers to think very differently about how they handle customers who call for information.
Key skills taught are:
This module teaches advanced sales techniques that relate to speaking to the customer at the counter while writing up and cashing out an oil change service. Service advisors and managers learn what they need to accomplish, how to accomplish it, and how to identify when it has been accomplished.
The key skills taught are:
Learn how to sell repairs more effectively. This module provides a road map that can be followed, while teaching advanced techniques in sales.This is not a script, rather it’s a series of goals to accomplish while selling. Make sure you don’t “sell like a caveman” which can be common in our industry. Learn actual sales techniques that are common in other sales industries but completely missing in ours.
Learn how to communicate with technicians, proactive project management, and how to thoroughly impress your customers after the job is sold. It’s important to understand that the real business you are in is communications. You should be an expert at communicating with everyone, not just customers.
This module will first give the advisors a different and unique understanding of a “diagnostic.” This different mentality combined with the skills and sentences taught in the module will not only increase their sales of diagnostics but will give them a whole new level of confidence when selling the repairs identified by that diagnostic. They will learn how to boldly sell the diagnostic service, the following needed repair, and even how to keep a back door open in case further repairs are identified.
This is where it all comes together because all skills taught in the other modules are expanded upon and tied together here. This module is all about creating and maintaining a high average repair order even while doing oil change services as a loss-leader.
This one module is the most effective and powerful tool to raise ARO. Advisors will be taught key sentences, phrases, and specific things to say that solve most of their problems. They will learn exactly how to overcome objections and deal with customer pushback on price. They’ll learn how to continue to sell after the customer says no without the customer even realizing it.They will learn how to carry themselves differently and be seen and respected as a true professional.
Advisors and managers go through the other modules before attending this one, but it is after this module that service advisors and managers will be transformed into professional salespeople. They will have more confidence, boldness, and skill than ever before and will possess the tools necessary to make any type of sale to any type of customer. After this module, they should be seen, addressed, and paid as salespeople, not automotive people.
This module for managers teaches specific and proven techniques to capture lost sales.It systemizes how and when a service advisor should turn the ticket over to the manager, so he/she can attempt to save it. The module also teaches the manager exactly how and what to say to the customer to help them reconsider without the customer feeling any kind of pressure.
When the “No” Process is implemented and followed consistently, the manager is then free to focus on this type of sale, as opposed to working his/her own tickets. This process has the potential to massively increase the gross sales of the business.
Reserve your spot for the live instructor led intensive sales training. Time is running out to make sure you get in! Need More Information? Call our team 515-984-0044
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