Have you ever wished you had a scan tool to see how your sales and customer service engine is running? For example, do you wish you could see if you're running on all cylinders, is the Turbo kicking in, or are you running lean and experiencing frequent misfires?
Using the Transformers Institute Inbound Call Quality Assurance Program will be like hooking up the best scan tool to your phone and knowing exactly how your team is performing and what corrections are needed for optimum performance.
We all know training phone skills is paramount to the success of any auto shop, but human nature is to fall back into old patterns, which usually leads to less than stellar phone to appointment conversion rates. We know you don't have time to listen to every call; you have a business to run!
Let the certified Transformers Institute QA analysts do the heavy lifting and provide you with the information you need to train and correct your team. Our in-depth analytical tools, custom summary, and coaching will help you and your team be the best of the best, and you will see your appointment schedule full, your techs happy, and your bank account grow.
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Transformers Institute Inbound Call Quality Assurance Program