How to structure a sales and operational system around customer convenience without hurting your business (for advisors, managers, and owners).
I Am Master
Mastering the counter to maximize your advertising dollars and sell using your marketing as a tool. Learn to proactively upsell on oil change services without making the customer feel pressured (for advisors. managers, and owners).
Winning on the Phone
Capture the business you know you're losing using the lifeline of your business, THE PHONE! (For advisors, managers, and owners).
The Five Missing Steps of a Sale
Provides a road map for service advisors to follow when selling to a customer who is in need of a repair (for service advisors, managers, and owners).
Becoming a Professional Communicator
Don't be a cave man. Sales skills are not enough to get to the top of this profession. Learn how to become a professional communicator (for service advisors, managers, and owners).
Increasing Your Average Repair Order through Superior Sales Techniques
Teaches service advisors advanced sales techniques designed to increase their personal average repair order (for service advisors, managers, and owners).
The "No" Process
You have a process to follow when a customer says "yes", you also need one for when they say "no" (for managers and owners).
Interviewing over the phone
Learn how to conduct a comprehensive phone interview for potential service advisors (for managers and owners).
Founded and developed by Greg Bunch and Jason Servidio, Trasformers Institute is proud to offer the automotive repair industry, a ground-breaking and comprehensive training program, a training program that is actively being used by automotive repair facilities around the country. These programs include modules specifically designed for service advisors and managers. Main points include how to maximize sales and operations in order to provide the best service for the customer, as well as, how to create loyalty from shop staff and clientele. These programs were birthed out of the fire of adversity and years of real world experience.